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Privacy Policy

This Privacy Policy explains how Hide & Sleek (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or buy from us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Hide & Sleek is the data controller responsible for your personal information. If you have any questions about this policy, contact us at [email protected].

2. Information we collect

We may collect the following information:

  • Your name, billing and delivery address, email address and phone number.
  • Order details and purchase history.
  • Payment information, which is processed securely by our payment provider.
  • Technical data such as your IP address, browser type and device information.
  • Information about how you use our website, collected through cookies.

3. How we use your information

We use your personal information to:

  • Process and fulfil your orders and provide customer service.
  • Take payment and prevent fraud.
  • Send you order updates and, where you have consented, marketing communications.
  • Improve our website, products and services.
  • Comply with our legal and regulatory obligations.

4. Lawful basis

We process your data where it is necessary to perform our contract with you, where we have a legitimate interest in running our business, where we have your consent (for example, for marketing), and where we are required to do so by law.

5. Cookies

Our website uses cookies to make it work, to remember your preferences and to help us understand how the site is used. You can control or disable cookies through your browser settings, although some parts of the site may not function correctly as a result.

6. Sharing your information

We do not sell your personal information. We share it only with trusted third parties who help us run our business, such as payment processors, delivery couriers and IT providers, and only to the extent necessary. We may also disclose information where required by law.

7. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.

8. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

9. Your rights

You have the right to access, correct or erase your personal information, to restrict or object to its processing, and to data portability. You also have the right to withdraw consent at any time and to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions about this policy or wish to exercise your rights, please contact us at [email protected].